PRIVACY POLICY

1. Information We Collect

1.1 Information You Provide Directly

• Name, email address, phone number, and mailing address
• Booking details (dates, services selected, preferences)
• Payment-related information (processed through secure third-party payment providers)
• Identification or verification information (where required)
• Communications with our support team

1.2 Information Collected Automatically

• IP address, browser type, device information
• Website usage data and analytics
• Cookies and similar tracking technologies

1.3 Information from Third Parties

• Information from booking partners, payment processors, or service providers where applicable

2. Purpose of Collection

We collect and use personal information for the following purposes:

• To process booking requests and manage reservations
• To communicate regarding availability, pricing, billing, and confirmations
• To provide accommodations, rentals, and other services
• To process payments and prevent fraud
• To improve our website and services
• To comply with legal and regulatory obligations
• To send updates, promotions, or information (where permitted by law or with your consent)

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Disclosure of Information

We may disclose your personal information to:

• Employees, contractors, and authorized representatives of Sunny Shades
• Third-party service providers (e.g., payment processors, IT providers, booking systems)
• Legal or regulatory authorities where required by law
• Business partners involved in providing requested services

We do not sell or rent your personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Remember user preferences

You may disable cookies through your browser settings, but some website features may not function properly.

8. Accuracy of Information

We make reasonable efforts to ensure that personal information is accurate, complete, and up to date.

You are responsible for informing us of any changes to your personal information.

9. Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information

Requests must be made in writing and may be subject to identity verification.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

11. Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children without parental consent.

12. Data Storage and Location

Your personal information is stored on secure servers hosted by DigitalOcean in Toronto, Canada.

By using our services, you consent to the storage and processing of your personal information within Canada, where it remains subject to Canadian privacy laws including PIPEDA.

We ensure that our hosting provider maintains appropriate security measures and complies with applicable data protection standards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Revisions will be posted on our website and will take effect from the date of publication.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Sunny Shades Resort & Spa
(Formerly Tower Manor Lodge)
5194 Tower Manor Rd,
Bewdley, ON
K0L 1E0, Canada
Email: sunnyshades.onlake@gmail.com, towerman@eagle.ca
Phone: +1 365-833-6033, +1 905-342-2078